Privacy policy.

Who we are

This policy applies to Hawkesbury City Constructions Pty Ltd (ABN 36 609 698 311) trading as Rockman Quarry Group, which operates Kincumber Quarry and Winmalee Quarry (“we”, “us”, “our”).

We respect your privacy and handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

Depending on how you deal with us, we may collect:

• Quotes and enquiries — your name, email, phone number, delivery suburb and the details of your job.
• Trade account applications — business details (ABN, ACN, addresses), contact details for your accounts team, banking details, trade references, names and dates of birth of directors, partners or proprietors, copies of driver licences, and signatures.
• Credit information — reports and information about the business's credit history from credit reporting bodies such as CreditorWatch, and from the trade references you give us.
• Orders and accounts — what you buy, delivery addresses, invoices and payment history.
• Community feedback — your name, contact details and what you tell us if you contact us about the quarry, including through our community line.
• Website use — basic, non-identifying information such as pages visited and browser type, collected automatically by our website platform.

How we collect it

Mostly directly from you: when you call or email us, fill in a form on our website, apply for a trade account, or place an order. We also collect information from credit reporting bodies and trade referees when you apply for a trade account and agree to us doing so.

Why we use it

• To give you quotes, supply products and arrange delivery or pick-up.
• To assess trade account applications, set credit limits and manage accounts, including collecting overdue amounts.
• To verify identity and protect against fraud.
• To respond to community feedback and complaints, and to meet our obligations under our environment protection licence and other laws.
• To run and improve our business and website.

Who we share it with

We don't sell your personal information. We may share it with:

• Credit reporting bodies (such as CreditorWatch) and trade referees, when assessing or managing a trade account.
• Debt collection agencies and our lawyers, if an account is overdue and not paid.
• Service providers who help us run the business, such as our accounting software, online form and email providers, and website host.
• Government agencies and regulators, such as the NSW Environment Protection Authority, where the law requires or allows it.

Overseas storage

Some of our service providers, including our online form provider (Jotform) and website platform (Framer), may store information on servers outside Australia, including in the United States and Europe. We use reputable providers that protect the information they hold.

How we keep it safe

We store information in password-protected systems and limit access to staff who need it. Copies of driver licences and banking details are kept securely and only used to assess and manage trade accounts. When we no longer need information, we delete or destroy it securely, unless the law requires us to keep it.

Accessing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it. Contact us using the details below and we'll respond within a reasonable time, usually 30 days.

Complaints

If you think we've mishandled your personal information, please contact us first so we can try to fix it. If you're not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

Contact us